Customer service is focused on keeping you in the loop from pickup to delivery.

In today’s demanding market, production deadlines and appointment times must be satisfied.  Gemini’s customer care ensures tracking and follow through of all deliveries.  Attention is given to on-time delivery of appointments.  Gemini’s customer service department understands the importance of appointment scheduling and accuracy of all shipments.

Gemini Traffic Sales Inc. has been so successful in such a competitive industry due almost exclusively to their customer care.  At Gemini we treat every customer, no matter how big or small, with the same degree of consideration.  Below are some of the common terms used to describe different types of shipping services that you may find helpful.

  Refrigerated LTL – Smaller freight shipments, usually 1 to 10 pallets, 500 lbs. to 15,000 lbs., which require temperature control, usually in the 34-38 degrees F range.  At Gemini, we pick up refrigerated and non-refrigerated LTL in the Northeastern states daily, consolidate at our cross-dock in New Jersey, and deliver nationwide direct.  This unique method of transporting refrigerated LTL creates faster transit times, nearly eliminates claims, maintains temperature integrity, and typically guarantees delivery date and time.

  Truckload – Typically refers to a full trailer load picked up, sometimes warehoused, and then delivered in total to its destination.  An economical way to ship bulk freight up to 43,000 lbs.

  Consolidation – The gathering of freight from multiple shipping points into a Gemini terminal’s warehouse for future shipment.  Your freight is picked up within NJ, NY, DE, CT, MD, and PA and brought back to Gemini’s terminal and loaded for delivery to its destination with a published standard transit time.

  Temperature Controlled – Your product is kept at the precise required temperature. For LTL shipments the temperature is maintained between 34 and 38 degrees F. On full truckload shipments Gemini can maintain anywhere between -20 degrees F deep frozen to 75 degrees F during shipment, regardless of the external environment’s temperature.

  Team – Drivers work in pairs to drive cross-country in the shortest possible time.  Drivers alternate rest breaks in order to keep the truck moving twice as many hours per day as a solo driver. Usually reserved for coast-to-coast moves.

  Expedited – Refers to any type of exclusive handling or time definite deliveries.

  Logistics – The planning of all aspects of shipping from pickups and storage to delivery of multiple place or time drops.

For more information, please contact Gemini Traffic Sales Inc.  A Customer Service Representative is waiting to help answer your questions or make you our newest customer!

Gemini Traffic Sales Inc. • 41 Distribution Blvd. • Edison, NJ 08817 • 800 613-1287 • Fax 732 287-6159

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